As of Oct. 31, 2016, new orders for ACE Units are not being accepted as there is currently a MANUFACTURING HOLD on ACE PRODUCTION.
“At this junction, after 21 years of consistent success, we need to address some long-term issues rather than continue with the status quo of meeting demand in the short-run.” –JCK
Reasons for the MANUFACTURING HOLD include:
- The demand for ACE products has outpaced the business arrangements that supported the product through the last 20+ years. Adjustments to the manufacturing and service platforms are required for the business to thrive into the future.
- KTI has had a 10+ unit backlog in manufacturing for some time. This has prevented us from providing shorter delivery schedules. It has also given us less time to develop new ways of meeting the market demand.
- The PC and control systems inherent to ACE need to be reassessed against the changing supply of the PCs themselves and of the software interfaces (HMI).
- Some hardware used on ACE needs to be reviewed including certain instruments. In some cases alternatives are required – but this is easier to overcome without the pressures of production.
- Resolution of both the TECHNICAL and the COMMERCIAL issues is required for the HOLD to be released. There is no time frame and no guarantee that the HOLD will be released.